29 March 2011

Our Customer Survey Made Public

Here's the results of a survey we carried out among our customers recently, looking for feedback on what we offer and the level of service we provide. From this feedback we wanted to find areas that we could improve and excel.

Enjoyment Of Course
(1-Poor & 5-Excellent)
23% : 4 out of 5
77% : 5 out of 5


Course Content (1-Poor & 5-Excellent)
36% : 4 out of 5
64% : 5 out of 5


Standard Of Instruction (1-Poor & 5-Excellent)
17% : 4 out of 5
83% : 5 out of 5


Professionalism (1-Poor & 5-Excellent)
24% : 4 out of 5
76% : 5 out of 5


Environmental Policy (1-Poor & 5-Excellent)
6% : 3 out of 5
6% : 4 out of 5
88% : 5 out of 5


Equipment (1-Poor & 5-Excellent)
5% : 3 out of 5
29% : 4 out of 5
66% : 5 out of 5


Booking/Payment Procedures (1-Poor & 5-Excellent)
25% : 3 out of 5
31% : 4 out of 5
44% : 5 out of 5


Value For Money (1-Poor & 5-Excellent)
50% : 4 out of 5
50% : 5 out of 5


Customer Service (1-Poor & 5-Excellent)
25% : 4 out of 5
75% : 5 out of 5

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